Want to improve customer service and satisfaction? Invest in the wellbeing of your employees.
It is becoming clear that employee wellbeing has moved into the mainstream of HR and people strategy and practice in many organisations. There are a number of drivers for this, including an increasingly compelling evidence base linking wellbeing to important health and performance outcomes. In the main the benefits emphasised have been reduced sickness absence and increased productivity. One area that has had less attention is the link between employee wellbeing and custom